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Communication

1. Communicating for Results

Overview

Being technically competant no longer guarantees your success. Besides our functional role we all have a people 's role, be it as a leader or a team member. And our success in life depends on how we perform that role in order to influence others.

Communication
Contents

  • Verbal and Non-verbal Communication
  • Motivating People for Higher Performance
  • Building Trust and Cooperation
  • Giving and Receiving Feedback
  • Being Assertive
  • Communication Styles
  • Managing Conflict
Methods

Pre-Workshop : On confirmation, the trainer will meet selected participants to identify training needs and collect information to ensure the relevance and transfer of learning.

Workshop : The participants will learn the skills in a highly interactive environment. Role-plays will resemble actual problems faced at their work places. To help the participants correct their mistakes, role-plays will be recorded.

Post-workshop : Optional follow-up sessions can be arranged to reinforce the learning and identify the participants' difficulties faced in applying the skills or other areas that need coaching.


2. Interviewing: Selecting the Right Person

Overview

It is relatively easy to decide if candidates have the necessary qualifications and the right work experience. However, it is more difficult to assess if they have the necessary leadership skills, their "staying" power and motivation. Interviewers have to use the interview as a tool to assess these traits and to make a calculated decision.

Contents

  • Before the Interview: Making a Checklist
  • Conducting the Interview
  • A Structured Approach: Better results and less time spent in interviews
  • Collecting information
  • Getting the Candidate to Talk
  • Asking the Right Questions
  • Closing the Interview
  • Assessing the Candidates
Methods

Pre-Workshop : On confirmation, the trainer will meet selected participants to identify training needs and collect information to ensure the relevance and transfer of learning.

Workshop : You will learn the skills in a highly interactive environment. Role-plays will resemble actual problems faced at work and they will also be recorded.

Post-workshop : Follow-up sessions can be arranged to reinforce the learning and identify their difficulties in applying the skills or other areas that need further improvement.